Enable sales teams to spend more time in front of customers, empowered with intelligent recommendations to help win deals. The SAP Cloud for Customer solution helps you manage day-to-day sales contacts efficiently by sending and receiving signals between front- and back-office solutions and providing a single view of the customer.
Cloud deployment
Single view of the customer
Intelligent recommendations and analytics
Ability to sell anytime, anywhere on any device
Make every interaction count on any device. You can engage with your customers in real time, manage your activities, and track performance, even when offline
Engage and connect with customers in a personal and meaningful way, with instant access to back-office data and a complete view of all customer information.
Add contacts, update records, and discover new opportunities automatically. Serve as a trusted advisor with AI recommendations personalized to each deal
Sales force automation
Support lead, opportunity, account, and territory management
Manage quotes, orders, and contracts and synchronize customer information across Microsoft Outlook and Google Gmail
Avoid end-of-quarter surprises with interactive dashboards and embedded real-time customer analytics
Collaborative and connected front and back office
Access back-office quote-to-cash information in real time with native integration with SAP ERP, SAP CPQ, and SAP Commissions
Accelerate sales cycles by enabling close collaboration between sales teams, internal experts, customers, and partners with built-in integration to SAP Jam Collaboration
Field sales and retail execution transformation
Maximize productivity with route optimization and personalized activity plans for each visit
Optimize store execution and buying experiences with recommendations on shelf placement and product promotions
Analyze productivity, trends, and competitive pricing, and define improvement plans