Benefits of SAP Service Cloud
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Ensure effective communication with your customers
A multichannel ticketing system and integrated central knowledge base help you build fast and accurate communication between your customers and service teams.
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Reduce issue resolution time
with a unified agent desktop, access to relevant insights and data, and AI-enabled service intelligence.
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Constantly improve your service
with powerful analytics capabilities that allow you to track, evaluate and enhance service operations in real time.
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Empower your field agents with the tools to provide the best service anywhere and anytime:
grant them access to all customer information, product details, and communication with all departments – even when mobile or offline.
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Increase agents' performance and satisfaction,
and let them adapt to customer needs by easily modifying the solution with low-code and no-code tools.
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And more!
Key capabilities
Prioritise customer convenience
- Omnichannel communication
- Support for automatic customer identification
- intelligent routing to the right teams and best-qualified agents
- Integration of 3d Party telephony
A simple and convenient experience for the agents
- Access to customer information, product details, and more from mobile devices. Your agents can work from anywhere, anytime – both online and offline
- 360-degree customer view across all channels
- Personalized agent console and intelligent desktop configuration
- AI-enabled service insights and contextual knowledge
- Automatic categorization and routing of tickets to the appropriate agent
- Automated resolution of routine tasks to reduce the load on employees
Powerful analytic tools
- Analytics and predictive dashboard for real-time monitoring, reviewing, and improving service operations
- Access to financial, shipping, and inventory data for faster issue resolution
Have more questions? Contact us!