SAP Service Cloud

Benefits of SAP Service Cloud

  • Ensure effective communication with your customers

    A multichannel ticketing system and integrated central knowledge base help you build fast and accurate communication between your customers and service teams.

  • Reduce issue resolution time

    with a unified agent desktop, access to relevant insights and data, and AI-enabled service intelligence.

  • Constantly improve your service

    with powerful analytics capabilities that allow you to track, evaluate and enhance service operations in real time.

  • Empower your field agents with the tools to provide the best service anywhere and anytime:

    grant them access to all customer information, product details, and communication with all departments – even when mobile or offline.

  • Increase agents' performance and satisfaction,

    and let them adapt to customer needs by easily modifying the solution with low-code and no-code tools.

  • And more!

Key capabilities

Prioritise customer convenience

Prioritise customer convenience
  • Omnichannel communication
  • Support for automatic customer identification
  • intelligent routing to the right teams and best-qualified agents
  • Integration of 3d Party telephony
A simple and convenient experience for the agents

A simple and convenient experience for the agents

  • Access to customer information, product details, and more from mobile devices. Your agents can work from anywhere, anytime – both online and offline
  • 360-degree customer view across all channels
  • Personalized agent console and intelligent desktop configuration
  • AI-enabled service insights and contextual knowledge
  • Automatic categorization and routing of tickets to the appropriate agent
  • Automated resolution of routine tasks to reduce the load on employees
Powerful analytic tools

Powerful analytic tools
  • Analytics and predictive dashboard for real-time monitoring, reviewing, and improving service operations
  • Access to financial, shipping, and inventory data for faster issue resolution

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