Benefits of SAP Service Cloud
Ensure effective communication with your customers
A multichannel ticketing system and integrated central knowledge base help you build fast and accurate communication between your customers and service teams.
Reduce issue resolution time
with a unified agent desktop, access to relevant insights and data, and AI-enabled service intelligence.
Constantly improve your service
with powerful analytics capabilities that allow you to track, evaluate and enhance service operations in real time.
Empower your field agents with the tools to provide the best service anywhere and anytime:
grant them access to all customer information, product details, and communication with all departments – even when mobile or offline.
Increase agents' performance and satisfaction,
and let them adapt to customer needs by easily modifying the solution with low-code and no-code tools.
Prioritise customer convenience
- Omnichannel communication
- Support for automatic customer identification
- intelligent routing to the right teams and best-qualified agents
- Integration of 3d Party telephony
A simple and convenient experience for the agents
- Access to customer information, product details, and more from mobile devices. Your agents can work from anywhere, anytime – both online and offline
- 360-degree customer view across all channels
- Personalized agent console and intelligent desktop configuration
- AI-enabled service insights and contextual knowledge
- Automatic categorization and routing of tickets to the appropriate agent
- Automated resolution of routine tasks to reduce the load on employees
Powerful analytic tools
- Analytics and predictive dashboard for real-time monitoring, reviewing, and improving service operations
- Access to financial, shipping, and inventory data for faster issue resolution