Portable Field Workstations Based
on SAP Service Cloud

With our solution, you can equip your fieldworkers with an application accessible on any device, ensuring their access to real-time, up-to-date customer information and service records, even when out of the office and offline. The solution also allows for seamless data synchronization between field stations and offices to facilitate informed decision-making and heightened operational efficiency. Furthermore, it gives you tools to track the performance of your field workers and, finally, empowers you with analytics and reports on your field services.

Key capabilities

Equip your field workers with an intuitive application to access comprehensive customer and service information. The application works on any device and even in offline mode.

Ensure seamless data synchronization between field stations and offices for immediate decision-making capabilities.

Gain tools to monitor and optimize field workers’ performance and workload, boosting operational efficiency.

Ensure in-depth analytics on field services, offering insights to improve service quality and engineer efficiency.

Solution interface

Benefits of the solution

• Enhanced Field Worker Efficiency

  By adopting our solution, you provide your field workers with an intuitive, user-friendly application that gives them access to comprehensive customer and service history information. The application is accessible from any device and even offline. You also gain management tools to optimize your field workers’ workload and increase their performance.

• Streamlined Operations:

  Effortlessly synchronize data between field stations and offices, facilitating informed decision-making and ensuring consistency across the board. Say goodbye to data discrepancies and delays.

• Improved Performance Monitoring:

  Track and optimize field worker performance with comprehensive tools. Gain insights into their efficiency, allowing for targeted improvements, optimized performance, and streamlined operations. Enable informed decision-making based on real-time data!

• In-depth Service Analytics:

  Harness comprehensive analytics capabilities providing actionable insights into field services. Understand service quality, engineer efficiency, and service frequency for informed decision-making.

• Cost-effective Implementation:

  As a standalone product, this solution requires minimal resources and can be implemented within approximately four months. Enjoy the benefits of enhanced field force management without excessive costs.

• Unified digital SAP-ecosystem

  The solution targets your service teams – but you can easily upgrade it with SAP Sales Cloud (or other SAP products!) and create a unified ecosystem for your sales and service departments,, ensuring no potential customer is missed and everyone gets exceptional service.

• Versatile Suitability

  Tailored for companies across any industry providing field services, this solution seamlessly integrates into existing business processes. You can easily customize it to adapt to your unique workflows – no matter the company or industry.

Agriculture

Automotive

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Construction Equipment