Sapphire 2025: Key Joule Announcements from SAP

Veranika Dalzhuk, Copywriter at ACBAltica

The SAP Sapphire 2025 conference took place from May 19–21 in Orlando, Florida. SAP used the event to showcase a transformative vision for enterprise AI. At the center of this vision is Joule — SAP's AI copilot. Joule is quickly becoming a built-in assistant across the entire SAP ecosystem. With more than 18,000 attendees, the event made one thing clear: SAP is focused on embedding AI into business processes to boost productivity and stability. In this blog post, we’ll walk you through what you shouldn’t miss — new Joule integrations across SAP products, improvements based on user feedback, and powerful features coming soon.

Joule goes everywhere

SAP is making Joule a constant companion across its entire product landscape and beyond. The goal is simple: create one seamless AI experience no matter which SAP or third-party cloud app you’re using. Joule helps users quickly find the right data, uncover insights in real time, and speed up daily tasks. With AI built into every step of the process, productivity goes up, and using AI becomes second nature.

Joule and Microsoft 365 Copilot

SAP is also teaming up with Microsoft to connect Joule with Microsoft 365 Copilot. This two-way integration means users will be able to tap into Joule’s capabilities directly from Microsoft 365 tools like Outlook or Teams — and vice versa.

The first phase of this integration will be available in Q2 2025, with full functionality expected by Q3 2025.

Smarter, always-on Joule with new action bar

SAP takes Joule to the next level with a new action bar. Instead of waiting for users to ask questions, Joule will now offer proactive suggestions exactly when and where they are needed. Whether you're checking budgets or emailing a supplier, Joule will be ready to step in with helpful insights. This always-on assistant will become available by Q3 2025.

Powered by WalkMe technology, the new action bar learns from how users work and the context around them — inside SAP and even third-party cloud apps. It uses this knowledge to offer real-time help tailored to the task at hand. That means less searching, fewer clicks, and faster decisions.

Smarter answers with SAP and Perplexity AI

SAP is teaming up with Perplexity AI to help users get fast, accurate answers even to complex business questions. This new integration connects internal SAP data with trusted external sources, making Joule’s responses richer and more relevant.

With this upgrade, users can ask questions and get complete, context-aware answers that combine what’s happening inside their SAP systems with real-world signals from outside.

New integrations coming soon

SAP continues to enhance and improve its AI copilot Joule, making it more integrated, useful and smarter.

Available now

SAP Business Technology Platform (BTP) cockpit: You can ask questions about your BTP resources or services and get instant answers with Joule inside the cockpit.

SAP Business Data Cloud: Data professionals can use Joule to query metadata and get instant responses.

Analytical Insights: Employees can ask business questions in natural language and receive structured, visual answers (e.g., charts, metrics) directly in their SAP workflow.

Coming by end of Q2 2025

SAP Mobile Start app: Joule will be available in SAP SuccessFactors Mobile and SAP Sales Cloud mobile apps, following its Q4 2024 launch in SAP Mobile Start.

Planned for Q3 2025

SAP Ariba Procurement: Joule will assist procurement professionals with everyday tasks: retrieving supplier bids, checking past purchases and approvals, and accessing supplier info — all with natural language prompts.

SAP Fieldglass: Users will be able to search and execute reports using natural language. Joule will also suggest job postings and SoW templates based on context.

SAP Customer Experience: Joule will be integrated into SAP Service Cloud and SAP Enterprise Service Management.

SAP Analytics Cloud: Joule will be generally available to provide conversational insights and analytics.

Expected by end of 2025

SAP Field Service Management: Joule will enable AI-assisted scheduling and dispatching, helping service teams work more efficiently and respond faster.

SAP Integrated Business Planning: Joule will offer faster insights into supply planning results by analyzing demand, inventory, and supply metrics.

Customer-driven improvements to Joule

Available now

Support for streaming responses: This feature displays longer responses as they are generated in real time, making conversations more dynamic and reducing delays.

Conversation threads: Users can manage multiple parallel conversations with extended inactive timeouts and revisit expired conversations, facilitating topic separation and continued engagement during long-running requests, currently available.

Expanded language support: Joule capabilities are now generally available in 11 languages, broadening usability for non-English-speaking users.

Expected in the Q3 2025

Usage metrics dashboard: This dashboard will display Joule usage by scenario and capability, aiding administrators in assessing training needs and tracking adoption of custom capabilities developed within Joule Studio.

Context-aware conversational search: This enhancement provides more relevant answers based on criteria like country, role, or organizational unit.

Conclusion

SAP's announcements at Sapphire 2025 convince us that Joule is no longer just a promising concept - it's becoming a powerful, integrated AI driver across the SAP landscape. By incorporating new products, real-time insights, and proactive recommendations, SAP is realizing its vision of making AI pervasive, intuitive, and truly useful for every user.

As these capabilities are realized in 2025, companies will have more opportunities to improve productivity, optimize operations, and make smarter decisions with AI that understands their context and goals.

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