A 24/7 SAP FI Support and Custom Development for a Leading European Bank

A major European bank was struggling with ongoing SAP FI problems – from broken data loads to stressful month-end closing issues. They needed someone who could step in quickly and fix things. With 24/7 support, ACBaltica solved the key issues and helped the system run smoothly again. Here’s how a troubled SAP FI landscape was turned into a stable, low-maintenance operation.

Customer

A major European financial institution relying on SAP ECC for its core accounting processes needed ongoing expert support for the Financial Accounting (FI) module. The bank operates in a highly regulated, data-intensive environment where system stability, timely issue resolution, and accurate financial data are critical for business continuity.

To strengthen its SAP FI operations and ensure uninterrupted performance, the company partnered with ACBaltica for 24/7 functional and technical support – including incident resolution, process optimization, and custom development.

Challenge

The customer faced recurring issues within their SAP FI module, particularly related to data exchange with third-party systems. Data loads from external sources were often incomplete or inconsistent, resulting in delays in reporting and reconciliation.

In addition, during standard financial closing activities, users encountered system errors and process interruptions caused by improperly configured or incomplete FI functionality.

The company lacked in-house SAP expertise to identify and resolve these root causes.

In summary, these were the main challenges:

• Data loading errors from third-party systems.

• Process disruptions during period closing.

• Limited internal expertise to analyze, prioritize, and resolve SAP FI incidents.

Solution

ACBaltica established a 24/7 SAP FI support service, providing immediate assistance via a dedicated hotline and task management in Jira, ensuring full visibility into ongoing and resolved issues.

Our approach combined incident management, problem resolution, and continuous improvement:

• Stabilization phase. We began by analyzing existing issues and correcting the FI configuration gaps that caused recurring errors in standard processes such as period closing.

• Integration fixes. The team identified and resolved inconsistencies in data imports from external systems, improving data reliability and end-to-end visibility.

• Proactive support. After stabilizing operations, ACBaltica implemented proactive monitoring and periodic system checks to prevent future disruptions.

• Custom development. Where standard functionality was insufficient, the custom enhancements were developed to automate tasks and improve usability.

During the project, ACBaltica made sure everything was easy to follow: clear communication, full visibility of tasks in Jira, and fast escalation whenever something urgent came up.

Project timeline

2023 – current (ongoing partnership)

Results & benefits

• All initial issues have been fully resolved, including period-closing errors and data load failures.

• Stable and reliable SAP FI operations, with no unplanned disruptions.

• Proactive issue prevention, thanks to continuous monitoring and system tuning.

• Reduced support volume over time – from frequent incident handling to minor custom development and optimization.

• 24/7 expert availability, ensuring the customer’s finance team always has a trusted partner ready to respond/ 

Today, the system runs smoothly, with ACBaltica continuing to provide on-demand support and advisory services when needed – giving the customer confidence that any issue can be resolved quickly and effectively.

Why choose ACBaltica for SAP ERP support service?

The customer chose ACBaltica for its deep SAP ECC and FI expertise, hands-on approach to incident resolution, and proven reliability in enterprise environments.

Thanks to both technical know-how and an understanding of how the customer works, ACBaltica resolved all initial problems and helped them create a stable, dependable financial system they can rely on every day.