SAP SuccessFactors Audit and Enhancements for a Disposables Manufacturer

A European manufacturer of consumer disposables, with products sold in more than 160 countries, had been using the SAP SuccessFactors Compensation module for several years. Over time, however, the system had grown complex and difficult to manage. Configuration details, roles, and workflows lacked transparency, and both HR and IT teams struggled to maintain a shared understanding of how the system was being used.

The company needed a comprehensive audit of its SuccessFactors setup, along with practical recommendations for improvement – but without overburdening its IT department. They turned to ACBaltica for support.

When the project was completed, the customer got a clear, documented picture of the system’s configuration, actionable improvement steps, and a solid foundation for future growth.

Customer

A European consumer goods company specializing in disposable products, sold across 160+ global markets.

Challenge

Although SAP SuccessFactors Compensation was already in place, the system had become a source of complexity rather than efficiency. Some key issues included:

• Limited visibility into configuration details, roles, and workflows

• HR and IT lacking a common understanding of how the module was set up and used

• Difficulty identifying inefficiencies or risks in permissions and security

• A need for an independent audit and improvement plan without heavy IT involvement

To ensure SuccessFactors supported their business effectively, the company needed clarity, governance, and optimization.

Solution

Project scope

The engagement of ACBaltica team included:

• Comprehensive audit of the Compensation module

• Review of roles, permissions, and governance practices

• Development of a complete workbook reflecting the actual system setup

• Recommendations on system optimization and future improvements

Results and business outcomes

Deliverables

By the end of the project, ACBaltica provided:

• A detailed audit report with technical and functional findings

• A completed workbook capturing actual system data and setup

• A prioritized list of improvements based on business impact and complexity

• Documented roles and permissions, including identified gaps and risks

• Actionable recommendations to optimize the system and strengthen governance

• Improved alignment between HR and IT teams through shared understanding

Benefits

The audit and optimization initiative delivered immediate benefits:

• Clarity and transparency on how the Compensation module was configured and used

• Improved control over workflows, security, and permissions

• Optimization potential identified, highlighting quick wins and long-term improvements

• Stronger governance through clear documentation and processes

• Foundation for growth — easier system updates and future enhancements

Why choose ACBaltica for the SAP SuccessFactors audit

The disposables manufacturer chose our team based on our deep expertise in SAP SuccessFactors and our ability to balance technical precision with business practicality. ACBaltica delivered:

• A structured and transparent audit approach

• Clear documentation that both HR and IT could rely on

• Practical recommendations that addressed immediate inefficiencies while enabling long-term success

• Guidance that minimized the need for IT involvement, freeing resources for strategic initiatives

With ACBaltica, the customer gained not just a system review but a roadmap for optimized, future-ready HR operations.