SAP SuccessFactors implementation for an IT company

A mid-sized IT services provider with 20 years of industry experience and branches across three countries was struggling with its recruitment process. Hiring was slow, approvals were delayed, and communication with the candidates was inconsistent. Without a centralized system, recruiters and managers lacked visibility into requisitions or pipelines, while HR data was scattered across multiple sources.

The company turned to SAP SuccessFactors to transform its recruitment operations and chose ACBaltica as their implementation partner. The implementation resulted in faster time-to-hire, improved candidate experience, and a stronger employer brand in a competitive IT talent market.

Customer

A technology services company with:

• 20 years of experience

• Branches in 3 countries

• 140+ employees

Challenge

Recruitment was critical to the company’s growth, but the existing process was holding them back. Key challenges included:

• Manual, fragmented hiring steps with no central oversight

• Delayed approvals that slowed recruitment cycles

• Inconsistent candidate communication across hiring stages

• No centralized platform for recruiters and hiring managers

• HR data dispersed across multiple sources, limiting analytics and decision-making

The company required an integrated solution to automate hiring, enhance collaboration, and provide a better candidate experience.

Solution

Why SAP SuccessFactors

The IT company selected SAP SuccessFactors for its ability to:

• Provide an end-to-end recruiting platform in the cloud

• Streamline hiring through automation and standardized workflows

• Deliver a mobile-first career site to attract talent and improve candidate experience

• Enable real-time recruitment analytics for better decision-making

Project scope

Together with ACBaltica, the company implemented:

• Employee Central

• Recruiting (including Career Site)

Implementation process

The project was delivered in structured phases to minimize disruption:

• Solution validation workshops and fit-gap analysis

• Refining business requirements and preparing master data

• Iterative configuration and testing across multiple cycles

• Key configurations: Admin Center, RBP, job requisitions, job offers, candidate profiles

• Setting up recruiting templates, workflows, and compliance (Data Privacy Consent Statement 2.0)

• Building internal and external Career Sites with Career Site Builder

• Integrating Recruiting with Position Management and Job Profile Builder

Benefits

The SAP SuccessFactors implementation delivered lasting improvements, including:

• End-to-end recruiting automation that streamlined the hiring cycle

• Mobile-first career site to attract top IT talent

• Recruitment KPIs and analytics to track efficiency and performance

• Improved hiring team collaboration across regions and functions

• Reduced bias in evaluations with structured, standardized processes

Business outcomes

Following the go-live, the company achieved measurable improvements:

• Faster hiring process. Significantly reduced time-to-fill and time-to-hire

• Better candidate experience. Branded, mobile-friendly career site with real-time updates

• Higher quality hires. Better role alignment thanks to improved workflows

• Increased recruiter productivity. Automation reduced manual workload

• Better collaboration. Recruiters, hiring managers, and HR teams can now seamlessly work together

• Data-driven hiring decisions – with dashboards and analytics

• Stronger employer brand – all thanks to an engaging career site and consistent communication

Why choose ACBaltica for the SAP SuccessFactors implementation

The IT company partnered with ACBaltica for our expertise in SAP cloud solutions and proven experience in recruitment transformation. ACBaltica team provided:

• A structured, best-practice approach to SAP SuccessFactors implementation

• Close collaboration with business users to align the solution with real-world hiring needs

• Strong technical know-how to integrate modules and optimize recruiting processes

• Commitment to delivering visible, measurable results

With ACBaltica, our customer didn’t just automate recruitment – instead, it built a scalable, modern HR foundation designed to attract top talent and support long-term growth.