Team Augmentation and SAP SuccessFactors Support for an SAP Services Provider

A leading SAP services provider, delivering HR technology solutions to clients across insurance, healthcare, oil & gas, FMCG, and pharmaceuticals, faced mounting challenges in managing SAP SuccessFactors. With limited in-house expertise and frequent product releases requiring continuous testing and updates, the provider risked delays, inefficiencies, and growing dependency on external resources.

To address these challenges, the company partnered with ACBaltica for team augmentation and long-term SuccessFactors support. This partnership ensured stable system operations, facilitated faster incident response, and laid a foundation for continuous improvement across multiple industries.

Challenge

Operating SAP SuccessFactors across multiple client environments presented two major challenges:

• Lack of in-house expertise slowing down issue resolution and creating dependency on external consultants

• Frequent SAP SuccessFactors releases requiring regression testing, impact analysis, and timely adoption of new features to stay compliant and efficient

The customer required a scalable support model to ensure business continuity, optimize performance, and mitigate operational risk.

Solution

ACBaltica offered team augmentation and support service for SAP SuccessFactors that allowed the provider to:

• Stabilize HR operations and ensure the continuous availability of critical functions

• Reduce dependency by transferring knowledge and best practices

• Accelerate the adoption of new SAP SuccessFactors features with minimal disruption

• Strengthen compliance and governance across all client environments

Project scope

The engagement covered a wide range of SAP SuccessFactors modules and technical areas:

• Employee Central: master data, workflows, permissions, org structures

• Time Management: time types, profiles, accrual rules, holiday calendars

• Recruiting: requisition templates, approval workflows, candidate status troubleshooting

• Performance & Goals (Performance and Goals Management, Continuous Performance Management): goal alignment, workflows, permissions, check-in templates

• Reporting: real-time dashboards and workforce analytics for business decision-making

Results and business outcomes

With ACBaltica’s support, the service provider achieved:

• Stable operations and HR continuity that enabled the uninterrupted delivery of services to clients

• Fast incident resolution – issues solved quickly under defined SLAs

• Compliance and security ensured – permissions and data privacy aligned with regulations

• Optimized use of new features, resulting in timely adoption of SAP SuccessFactors releases

• Better reporting and analytics for trusted workforce insights for both clients and internal teams

• Reduced operational risk – all thanks to proactive monitoring, which prevented major disruptions

• Improved adoption and user satisfaction, leading to higher confidence in the platform across clients

• Continuous improvement foundation since ongoing enhancements kept systems aligned with business goals

Why choose ACBaltica for team augmentation and SAP SuccessFactors support

The services provider selected ACBaltica for our ability to combine deep SAP SuccessFactors expertise with a flexible, scalable support model. ACBaltica brought:

• Proven experience across all SAP SuccessFactors modules

• A proactive approach to system stability, compliance, and innovation

• Commitment to knowledge transfer, reducing dependency over time

• Focus on both operational continuity and long-term optimization

With ACBaltica, the provider transitioned from reactive support to achieve proactive, future-ready HR operations, delivering greater value to clients across multiple industries.