SAP for Telecommunications

The telecommunications industry is changing. Internet traffic is increasing, 5G networks are expanding, and new technologies are emerging, driving the growth of digital services. In this environment, it is important for telecom operators to ensure their networks are stable, develop new revenue streams, improve customer service, and bring new services to market faster. To achieve this, companies need a modern digital platform that integrates business processes, customer data, and service management systems.

SAP solutions help telecom companies manage complex operations, increase process transparency, and optimize costs. SAP’s comprehensive suite of management solutions, which integrates financial, infrastructure, sales, and customer service, enables operators to adapt quickly to market changes and develop new digital services.

Key challenges in the telecommunications industry

Limited scalability of IT systems: As data volumes, subscriber numbers, and digital services grow, the existing IT infrastructure cannot keep up with the increased workload.
Fragmented IT landscape: Many telecom companies use separate systems for billing, CRM, and network management, resulting in scattered and underutilized data on customers, networks, and revenue.
Limited visibility into customers and network performance: Companies often lack a unified, real-time view of customer activity and network status.
High customer service quality requirements: Telecoms must deliver fast, personalized service, as customers will switch providers due to poor service, billing errors, or unstable connectivity, resulting in revenue loss.
Challenges in launching and monetizing new services: Telecom companies often struggle to bring new plans and digital services to market quickly.

SAP solutions for telecommunications

S/4HANA

https://acbaltica.com/products/sap-erp/

SAP S/4HANA provides companies with a modern, integrated ERP solution that delivers real-time insights and enhanced agility, helping simplify business processes across the organization. The platform integrates finance, procurement, asset, and inventory management and supports efficient oversight of network infrastructure, equipment, and supply chains. In-memory data processing and built-in analytics enable faster decision-making, optimized network investments, and improved control of operating expenses. Process automation and SAP best practices reduce manual work and limit the need for complex customizations.

SAP Sales Cloud

https://acbaltica.com/products/sap-customer-experience/sap-sales-cloud/

SAP Sales Cloud helps telecom operators manage complex B2B sales, enterprise contracts, and partner ecosystems. The platform offers a complete view of the sales pipeline, improves revenue forecasting, and supports new business development.

SAP Service Cloud

https://acbaltica.com/products/sap-customer-experience/sap-service-cloud/

SAP Service Cloud is an AI-enhanced customer relationship management (CRM) solution that offers tools for omnichannel customer service, efficient case management, and advanced analytics. With this software, telecom service teams gain access to complete and contextual customer information to provide the best customer service experience and reduce issue resolution time.

SAP Subscription Billing

https://www.sap.com/products/financial-management/subscription-billing.html

SAP Subscription Billing helps service providers manage complex pricing models, service bundles, and subscriptions. This solution allows companies to quickly roll out new pricing plans and digital services, flexibly manage monetization, and adapt more quickly to changing customer needs.

SAP BTP

https://acbaltica.com/products/sap-business-technology-platform/

The SAP Business Technology Platform integrates ERP, OSS, BSS, and customer systems into a single digital ecosystem. The platform enables system integration, advanced analytics, and AI-powered automation, helping operators modernize their IT landscape and develop a scalable, cloud-first architecture to create new services.

Benefits of SAP for telecommunications

Full transparency and control: The SAP S/4HANA system provides real-time data on the company’s key business processes (finance, network infrastructure, assets, and inventory). This helps make decisions faster and reduces the costs of infrastructure and operations.
Flexible monetization and pricing: Support for subscriptions, service bundles, complex pricing, and new digital services enables quick adaptation to customer needs and drives revenue growth.
Accelerated sales and revenue growth: SAP solutions help telecom companies better manage complex sales, especially in the B2B segment. It improves forecasting accuracy and supports new business opportunities.
High service levels and customer retention: By centralizing customer inquiries, telecom operators can deliver faster, higher-quality service, thereby increasing customer satisfaction and reducing churn.
Unified digital landscape: SAP provides companies with a unified, integrated IT environment where all systems work together (ERP, BSS, OSS, and customer systems). This approach ensures consistent data management, streamlines the infrastructure, and facilitates the launch of new services.
Advanced analytics and predictive capabilities: The SAP Business Technology Platform and SAP Analytics Cloud empower telecommunications companies to not only analyse data but also predict future events and trends. For instance, planners can use this information to anticipate congestion and make necessary infrastructure adjustments in a timely manner.
Flexible and scalable IT landscape: Solutions based on the SAP Business Technology Platform help telecommunications companies quickly adapt their IT landscape to grow and meet changing market demands. Support for cloud and hybrid architectures makes it easy to expand systems, launch new digital services quickly, and adopt technologies like 5G and IoT without having to change existing infrastructure.

Why choose ACBaltica?

20+ years of experience. We have worked with all versions of SAP software since the early 2000s and have implemented them across dozens of industries, including telecommunications.
Knowledge of all versions of major SAP products. We can help you customize and support your existing SAP solution or integrate it with other systems and applications, regardless of the version.
In-depth expertise. With our knowledge of all major SAP products and experience in different industries, we can suggest the best possible solution regarding timing and resources.
Flexible and agile team. Whatever service you buy from ACBaltica, rest assured that we have a unique approach for every business we work with, whether an SME or a large enterprise.
Competitive price-quality ratio. Thanks to our delivery center in Eastern Europe, we can provide a brilliant combo: competitive prices and exceptional quality.