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Products
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SAP ERP
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SAP S/4HANA Public CloudA scalable and agile ERP system that ensures fast time to market and suggests a wide choice of best practices for any industry.
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SAP S/4HANA Private CloudEnjoy the benefits of a highly flexible ERP solution with extended geographical reach and no costs on hardware.
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SAP S/4HANA On-PremiseEnjoy the full functionality of S/4HANA and extended options for customization, along with complete control over your system.
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SAP ECCECC stands for Enterprise Core Component – For years, this software helped thousands of companies around the globe to integrate their business processes and data for easier management and real-time insights.
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SAP Customer Experience
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SAP Sales CloudSAP Sales Cloud is a solution that allows managing day-to-day sales contacts efficiently by sending and receiving signals between front- and back-office solutions and providing a single view of the customer
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SAP Service CloudSAP Service Cloud allows you to ensure the loyalty of your customers by accelerating service processes and improving their efficiency. With this software, your service teams gain access to complete and contextual customer information to provide the best customer service experience and reduce issue resolution time
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SAP EmarsysSAP Emarsys is an omnichannel platform for marketing automation and customer engagement. It helps you deliver personalized, real-time engagements and eventually increase customer retention and loyalty
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SAP Customer Data PlatformSAP CDP is a powerful solution that helps you centralize all information about your customers stored in different sources
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SAP CRM On-premiseSAP on-premise, or on-site CRM, is a comprehensive solution covering all aspects of customer relationship management, from marketing to sales and service. It can seamlessly connect with other SAP modules, ensuring a holistic view of your business processes
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SAP Customer Data CloudSAP Customer Data Cloud (SAP CDC) manages customer identity, consent, and access across B2C and B2B channels. ACBaltica helps you implement and integrate SAP CDC
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SAP SuccessFactors
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SAP SuccessFactorsSAP SuccessFactors: HR management in the cloud
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SAP EWM
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SAP EWMSAP EWM helps you ditch manual, error-prone processes and replace them with smart, real-time logistics. With SAP EWM, your warehouse becomes faster, more flexible, and ready to tackle any challenge – whether you run it on-premise or in the cloud
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SAP Business Data Cloud
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SAP Analytics CloudSAP Analytics Cloud is a one-entry solution for managing all internal and external company data
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SAP DatasphereA robust data management and integration platform designed to streamline data processing and enhance decision-making within your company
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SAP DatabricksSAP Databricks combines SAP's enterprise data with Databricks' powerful lakehouse platform, giving you one place to access, analyze, and work with all your business data — without duplicating it
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SAP Business WarehouseA comprehensive data warehousing solution that empowers enterprises to consolidate, transform, and analyze data
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SAP Business Technology Platform
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SAP Integration Suitea comprehensive integration platform-as-a-service (iPaaS) that connects diverse applications and data sources across your enterprise landscape
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SAP Master Data GovernanceA powerful solution that streamlines master data management and governance across systems and enterprises
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Application Development and AutomationSAP Business Technology Platform (SAP BTP) offers a comprehensive solution for application development and automation, empowering businesses to innovate faster and streamline operations
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SAP HANA CloudUnleash the full potential of your business with the in-memory database SAP HANA Cloud
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SAP Business Suite
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SAP Business SuiteRunning a business today feels a bit like piloting a plane in changing weather – you need visibility, fast reactions, and tools you can trust. SAP Business Suite is your upgraded cockpit: a connected, cloud-first set of applications that helps your teams see more, decide faster, and work together without friction
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Innovations
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B2B Customer PortalB2B Customer Portal addresses this challenge by empowering your B2B customers with self-service capabilities to manage their account information, place orders and track their statuses, receive custom quotes, submit support tickets, re-order from the order history, and more
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Portable Field WorkstationsRevolutionize your field service management and ensure their access to vital information (even offline!), optimal workload distribution, and comprehensive analytics on the fieldworkers’ performance – all based on real-time data
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SAP ERP
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Services
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SAP Development
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SAP DevelopmentEven though SAP solutions can be customized in many different ways, they still might have process gaps or missing functionalities. Thanks to the SAP open architecture, these gaps can be easily filled with SAP custom development – and this is when our team comes into play
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SAP Implementation
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SAP ImplementationWe explore the processes in your company and custom-tailor SAP products for your organization
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SAP Support
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SAP AMS SupportWhether you need to ensure smooth regular updates of your SAP software or custom development to comply with the new regulation, – partner up with a dedicated support service partner for the best results
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EWM SupportEnsure effective warehouse management, prevent issues, benefit from custom-tailored solutions, and rely on expert assistance 24/7 – all with SAP EWM support service
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SAP BASIS SupportEnsure the safety and maximum performance of your system with SAP BASIS Support Service. Empower your company with seamless, efficient, and reliable management of your SAP landscape
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SAP Cloud Application Support ServicesSAP Cloud Application Services that complement SAP support. We provide application-level ownership, daily support, release readiness, and Clean Core guidance
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SAP S/4HANA Conversion
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SAP S/4HANA ConversionMove to cutting-edge ERP solution without changing or major interrupting your business flow
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SAP Outsourcing
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SAP OutsourcingOutsource your SAP projects to the experienced team – and save time and resources while reaching your goals faster
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SAP Performance Optimization
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SAP Performance OptimizationWhenever you get claims that your SAP solution is running slow, consider SAP optimization service to improve your system performance with no further investments in infrastructure
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SAP AI
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SAP AIEnhance business processes with SAP AI services. ACBaltica helps integrate intelligent capabilities into SAP systems to automate workflows and enable smarter decisions
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SAP Cloud ERP
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GROW with SAPDiscover a new cloud ERP offering designed for midsize companies and growing businesses
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RISE with SAPRISE with SAP is more than just another SAP S/4HANA offering. Instead, it's a package of products and services available at a single subscription fee and aimed to help companies move into the cloud
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SAP Integration
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SAP IntegrationSimplify your IT landscape with reliable SAP integration services
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SAP Licensing
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SAP LicensingSimplify your licensing journey, ensure compliance, and get the most out of your SAP spend — with expert help from ACBaltica
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SAP Business Data Cloud Migration
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SAP Business Data Cloud MigrationPlan your SAP BW to BDC migration with confidence. Understand cost, effort, and the right approach for your system. Speak with our experts today
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SAP Development
Large mobile operator with customers numbered 4.86 mln.
Performed Tasks
Performed Tasks
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СRM and Contact Center
- Marketing managements and customer base segmentation.
- Call scripts management, telemarketing.
- Contact Center, Service desk.
- Proactive corporate sales/ direct corporate sales.
- Installation team schedule.
- Management of houses and active retail sales.
- Reports on IVR branch, calls, e-mails, chats, telemarketing, service, installation teams.
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Real Estate Management
- Management of real estate objects , contract management, business partners management, space management.
- Lease in, lease out.
- Real estate controlling.
- Accounting and tax accounting of transaction with real estate objects.
- Service Charge Settlement, Collection of measurements from electronic indicators for electricity consumption.
- Repair and maintenance of the real estate objects.
Technology
SAP CRM, SAP Contact Center, SAP Business Objects BI, SAP ERP, PS, RE-FX
Technology
SAP CRM, SAP Contact Center, SAP Business Objects BI, SAP ERP, PS, RE-FX
Solution
SAP CRM, SAP Contact Center, SAP Business Objects BI, SAP ERP, PS, RE-FX
SAP CRM, SAP Contact Center, SAP Business Objects BI, SAP ERP, PS, RE-FX
Solution
- The growth of response rate to customer application on average by 5–7 times.
- Increase of telemarketing efficiency by 3 times.
- Decrease in expected relevant costs of the company by 40%.
- Increase of sellers’ efficiency.
- Receive reliable and accurate data on company’s sales performance.
- Single information system for real estate objects as one source of entry with possibility of quick search and report, simplification of IT landscape.
- Minimize the time needed to prolong the contract or to mass change of the parameters on real estate contracts.
- The data base for estimation of site effectiveness through OPEX costs is created.
- Automate the process of tax calculation and printing forms.
Performed Tasks
Performed Tasks
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Finance
- Accounting in compliance with the legislation.
- Management accounting.
- IFRS requirements accounting.
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Logistics and Construction
- Contract management.
- Accounting of warehouse equipment, materials for network/ connection construction in the responsilble party section.
- Accounting of implementation/ delivery of client equipment by serial numbers.
- Design and management of Ethernet networks construction.
Solution
- Accounting system with 3 reporting recipients: fiscal parties, local shareholders and foreign shareholders (IFRS).
- Accounting of warehouse equipment, materials for network/connection construction, as well as accounting of implementation/ delivery of client equipment by serial numbers.
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