Large mobile operator with customers numbered 4.86 mln.
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СRM and Contact Center
- Marketing managements and customer base segmentation.
- Call scripts management, telemarketing.
- Contact Center, Service desk.
- Proactive corporate sales/ direct corporate sales.
- Installation team schedule.
- Management of houses and active retail sales.
- Reports on IVR branch, calls, e-mails, chats, telemarketing, service, installation teams.
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Real Estate Management
- Management of real estate objects , contract management, business partners management, space management.
- Lease in, lease out.
- Real estate controlling.
- Accounting and tax accounting of transaction with real estate objects.
- Service Charge Settlement, Collection of measurements from electronic indicators for electricity consumption.
- Repair and maintenance of the real estate objects.
- The growth of response rate to customer application on average by 5–7 times.
- Increase of telemarketing efficiency by 3 times.
- Decrease in expected relevant costs of the company by 40%.
- Increase of sellers’ efficiency.
- Receive reliable and accurate data on company’s sales performance.
- Single information system for real estate objects as one source of entry with possibility of quick search and report, simplification of IT landscape.
- Minimize the time needed to prolong the contract or to mass change of the parameters on real estate contracts.
- The data base for estimation of site effectiveness through OPEX costs is created.
- Automate the process of tax calculation and printing forms.
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Finance
- Accounting in compliance with the legislation.
- Management accounting.
- IFRS requirements accounting.
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Logistics and Construction
- Contract management.
- Accounting of warehouse equipment, materials for network/ connection construction in the responsilble party section.
- Accounting of implementation/ delivery of client equipment by serial numbers.
- Design and management of Ethernet networks construction.
- Accounting system with 3 reporting recipients: fiscal parties, local shareholders and foreign shareholders (IFRS).
- Accounting of warehouse equipment, materials for network/connection construction, as well as accounting of implementation/ delivery of client equipment by serial numbers.